Case Study - Casodi

CASODI whose name is derived from the word Sofa in French, English and Italian: CANAPÉ, SOFA and DIVANO is a small sofa manufacturer with multiple retail locations producing high quality furniture that satisfy a wide range of design budgets.


THE CHALLENGE:


Develop an effective way to communicate between retail outlets and the manufacturing facility that will accommodate growth outside of the local region with overarching objective to create a franchise of boilerplate outlets in the US and Canada. Eliminate errors such as the misplacement of customer orders and speed up the manufacturing process.


THE OMEGA SHIFT SOLUTION:


  • Our plan was directed towards scalability and security, which resulted in developing a full-blown Internet-based ordering system with different levels of access that could be centrally monitored.
  • The old paper order forms were replaced with web forms and were easily adopted by the sales staff.
  • The system connected the manufacturing facility with its outlets by creating uniform order slips that can be tracked with just a click of a mouse. Departmentally divided order slips clarified what is expected of each department and helped ease difficulties in the factory.
  • All notes, memos and questions were permanently attached to each specific order. All parties privy to those notes would be automatically notified to take action with respect to that specific order.
  • Cash management reporting combined with flagging characteristics allowed individual locations to deal with customer delivery and collections, while remaining under the watchful eye of central management.
  • Individual sales information is regularly accumulated, thus allowing instant incentive payments review.

THE IMPACT:


Highly efficient in design and use, the ordering system relieved management of one of the biggest headaches they foresaw when planning multiple openings and resulted in more than 1 million dollars in revenues for the first remote retail outlet. Also, the system saved untold thousands because of its efficient order tracking.